Telehealth Consent

Telehealth care may be provided remotely through online intake, messaging, video or audio tools, digital records, and care coordination. Patients must provide accurate and complete health information.

Clinicians may determine that telehealth is not appropriate for a concern and may direct a patient to labs, identity verification, pharmacy review, follow-up, in-person care, or another resource. Treatment is not guaranteed, and prescriptions are not guaranteed.

Telehealth can improve access and convenience, but it has limitations. Technical failures may occur, remote review may not capture every clinical detail, and some symptoms require hands-on examination or urgent care.

Care-related questions should be directed through the support or clinical partner channel when available: Clinical partner contact method is pending final partner configuration.

Do not use Victology for emergency care. If you are experiencing a medical emergency, call 911 or seek in-person emergency care.