Victology Health refund policy

Platform and consultation fees

If we receive your cancellation request before an independent licensed clinician begins reviewing your intake, Victology will refund your platform access and clinical consultation fees in full.

Except as described below, once clinical review begins, those fees are nonrefundable because platform access and clinical review have started. Your payment covers access and medical expertise. It does not guarantee treatment or a prescription.

If the clinician reviews your intake and determines that you are not medically eligible for prescription treatment through the program, Victology will refund your initial consultation fee in full. The platform fee remains nonrefundable after clinical review begins, except where required by law.

Recurring subscriptions

Your plan renews monthly until canceled. Cancel any time before your next billing date to stop the next renewal. Your current paid period remains active through its end. We do not prorate an active billing period, except where required by law.

To cancel, use this ready-to-send email: Cancel my plan. Send it before your next billing date. Your cancellation is effective when we receive it.

Prescription medications

Victology is not a medical practice or pharmacy. Independent licensed clinicians make medical decisions. Licensed pharmacies dispense and ship prescribed medication.

Dispensed medication generally cannot be returned to pharmacy stock or reused. Once a licensed pharmacy begins processing a prescription for dispensing, the medication charge is nonrefundable except where required by law or as described below.

Contact Victology promptly if medication is not delivered, arrives damaged or incorrect, is recalled, or there is another pharmacy or fulfillment error. Refunds or replacements for these issues are handled as required by law and under the dispensing pharmacy's policy.